Troubleshooting
When something won’t start, load or sync.
- A stream won’t start or keeps bufferingIt is usually the connection, the provider or the player engine; Tuner has a setting for each case.
- “Connection limit” reachedYour provider allows only a certain number of simultaneous streams; starting another may fail or stop one elsewhere.
- “No programme information”The channel has no entry in your guide data – usually the source is missing or the channel isn’t matched.
- Picture in Picture plays only soundPicture in Picture needs the AVPlayer engine; streams played with VLC continue with sound only outside the app – as does playback without Tuner Plus.
- iCloud sync isn’t workingThe status under Settings › Privacy › iCloud tells you what’s missing: sign-in, storage or an app update.
- “Recording Failed”Usually the connection limit was reached, storage was full or the stream format can’t be recorded.
- Downloads are pausedDownloads pause when only Wi-Fi is allowed, your provider allows no further connection or the connection drops; they resume afterwards.
- Playlist expired or invalidIf Tuner says “This account has expired or is disabled.” or “Couldn't load the playlist”, the access has expired or been disabled at the provider, or the address is wrong.
If this doesn’t help
Write to us with your device, OS version and app version (Settings › About Tuner). Please don’t send playlist links or passwords.