Playlist expired or invalid
If Tuner says “This account has expired or is disabled.” or “Couldn't load the playlist”, the access has expired or been disabled at the provider, or the address is wrong.
How to
- Open the playlist under Settings › Playlists and check status and expiry date.
- Check link, server, username and password. If your provider sent new details, enter them there.
- Tap “Refresh Now”.
Good to know
If Tuner can’t read the saved password, it asks you to sign in to the source again.
If this doesn’t help
Write to us with your device, OS version and app version (Settings › About Tuner). Please don’t send playlist links or passwords.